Refund policy
30-Day Return Policy You have 30 days after receiving your order to request a return.
Eligible Returns Items must be unopened, unused, and in original sealed packaging with proof of purchase. For hygiene and safety reasons, we cannot accept returns of opened skincare products.
Exceptions - We Always Accept Returns For:
- Defective or damaged products
- Wrong items sent
- Products that arrive unsealed or tampered with
How to Return Email us at contact@ottimeofficial.com with your order number and reason for return. If approved, we'll send return instructions and a prepaid shipping label.
Return Address: Will be confirmed
Non-Returnable Items
- Opened or used skincare products
- Sale items
- Gift cards
EU Consumer Rights UK and EU customers have 14 days to cancel for any reason under consumer protection law. Items must be unopened and unused.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@ottimeofficial.com.